A dispute is a situation in which there is a disagreement for a particular transaction that is initiated by your customer with the issuing bank or with Cashfree Payments directly. Your customers can also go to cyber cells to report fraudulent transactions. Suspicious transaction disputes are often initiated directly by banks.
As a merchant, you can either defend the dispute by providing sufficient evidence or accept the dispute if you agree with the claim. When you accept the dispute the amount will be refunded to the customer.
Read more on disputes here.
